agents available by phone: 18 hours per day, 7 days per week
claims reporting by phone: 24 hours per day, 7 days per week, in any language
Click the button below for our phone numbers.
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Report a claim:
Dial 911 on your telephone if this is an emergency.
Take necessary steps to secure your property and to prevent further damage.
If the claim involves an auto accident, exchange insurance and driver's license information with all other
drivers involved. ALSO, COLLECT CONTACT INFORMATION FROM WITNESSES.
Do not take blame for the incident! Get help and help others but do not say anything about the incident.
Never try to pay for damage. Always contact your insurance company right away.
Report website problems: call (540) 226-4976 and leave a voicemail message. All calls are returned within 30 minutes or send an e-mail using the button at the top of this page that says "Click Here to Send a Secure Email".
Fax number: Send an email requesting our fax number by clicking on the button at the top of this page that says "Click Here to Send a Secure Email". We will respond within 5 minutes. If you send a fax requesting a quote, the fax will be discarded if such insurance can be quoted instantly on our website. We do not respond to faxed requests for quotes when such quotes can be obtained online unless you place an order on our website fora quote on our letterhead and remit the appropriate fee for this service. Currently this service is offered only for builder's risk and personal liability insurance quotes. Click on the button on the left that says "Builder's Risk" for more information.
Mailing address:
When you use the website to obtain a quote for insurance, the website will give you the mailing address that corresponds to your type of insurance and residence state. If you cannot find our mailing
address or lost it and don't want to go through the online quoting process just to obtain it,
e-mail your request using the button at the top of this page that says "Click Here to Send a Secure Email".